Partners & Commissioners

Our Open & Honest Culture

We’re driven by getting it right for the people we support. Everybody here is empowered to speak out and challenge anything they wouldn’t accept for themselves or a loved one:

“The standard we walk past is the standard we are willing to accept.”

We set our own high standards to deliver a robust approach to safeguarding and whistleblowing within our quality framework.


We take our moral and regulatory responsibility to safeguard and promote the welfare of the people we support very seriously. It’s everyone’s responsibility.

We aim to create a safe and welcoming environment. One where everyone is valued and treated with respect.

We’re alert to the signs of abuse and neglect. Our full safeguarding policy is available to all colleagues, families and partners.

If you have a safeguarding concern or to request our policy, please speak to your care home manager or any member of our team.

“We set our own high standards to deliver consistent and reliable quality within our quality framework.”


We encourage all our colleagues to raise any concerns internally, and we partner with See Hear Speak Up, an independent whistleblowing helpline, for colleagues to raise their concerns confidentially. They can speak up by:

– ringing the helpline number on: 0800 988 6818

– going online to raise your concern on the SeeHearSpeakUp website:

– e-mailing information to:

Get In Touch