This accessibility statement applies to ivolve.care.
At ivolve Care & Support, we want as many people as possible to be able to use our website. We believe everyone should be able to find information, make an enquiry, explore our homes and understand the support we provide in a way that works for them.
This means you should be able to:
- change colours, contrast levels and fonts using your browser or device settings
- zoom in without text spilling off the screen
- navigate most of the website using a keyboard
- use the website with speech recognition software
- listen to most of the website using a screen reader
- use our accessibility toolbar to adjust the way the site appears
How accessible this website is
- some PDF documents may not be fully accessible to screen reader software
- some videos may not include captions, transcripts or audio descriptions
- some older images may not have full alternative text
- some third-party tools, forms or embedded content may not work perfectly for every user
Feedback and contact information
If you need information from this website in a different format, such as large print, easy read, audio, braille or an accessible PDF, please contact us:
Email: enquiries@ivolve.care
Phone: 01246 556453
We will review your request and get back to you as soon as possible.
Reporting accessibility problems
We are always looking to improve the accessibility of our website. If you find a problem that is not listed on this page, or something is stopping you from using the website, please contact: enquiries@ivolve.care
Please include:
- the webpage address
- what you were trying to do
- what went wrong
- the device, browser or assistive technology you were using, if relevant
This will help us understand the issue and work towards fixing it.
Technical information about this website’s accessibility
ivolve Care & Support is committed to making its website accessible and usable for as many people as possible.
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, which explains how to make web content more accessible for disabled people and more user-friendly for everyone.
Compliance status
This website is partially compliant with WCAG 2.2 AA. This means most areas are designed to be accessible, but there may be some parts that do not yet fully meet the standard.
Non-accessible content
The content listed below may not be fully accessible:
PDFs and downloadable documents
Some PDF documents may not be fully accessible. Where possible, we will provide key information as accessible web pages instead of downloadable documents.
Video content
Some videos may not yet include captions, transcripts or audio descriptions. We are working to improve this as new video content is created.
Images
Some images may not have full alternative text. We are reviewing this as part of our ongoing website improvements.
Third-party content
Some features, tools or embedded content may be provided by third parties. We will work with suppliers where possible to improve accessibility.
What we are doing to improve accessibility
We are continuing to improve accessibility across the website by:
- reviewing content, page structure and headings
- improving alternative text for images
- reducing reliance on downloadable PDFs
- adding captions or transcripts to video content where possible
- checking colour contrast, keyboard navigation and form usability
- reviewing feedback from people who use the website
Preparation of this statement
This statement was prepared on 12 May 2026. It will be reviewed regularly as we continue to improve the website.
