Accessibility

Accessibility statement for envivogroup.co.uk

This accessibility statement applies to envivogroup.co.uk.

This website is run by ivolve Group. We want as many people as possible to be able to use this website. For example, that means you should be able to:

We also aim to make the website text as simple as possible to understand.

If you have a disability, AbilityNet has advice on making your device easier to use.

How accessible this website is

We know some parts of this website are not fully accessible:

Feedback and contact information

If you need information on this website in a different format like an accessible PDF, large print, easy read, audio recording or braille, please email feedback@ivolvecare.com

We will consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: feedback@ivolvecare.com

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

ivolve Group is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some of our PDF and Word documents do not meet the required accessibility standards. If you require a PDF or a Word document in an accessible format such as large print, easy read, audio recording or braille, please email feedback@ivolvecare.com

These documents do not meet the following success criterion:

Some videos across the site are without any captions and transcripts. However, we’re in the process of going through our video clips and including the option of having captions on through Vimeo, and are including transcripts where we can.

Some webpages contain images of text. We’re in the process of ensuring that all information conveyed in these images are applied to the page content itself too.

Content that’s not within the scope of the accessibility regulations

PDF and Word documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2022, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve our accessibility

We are aware that there are still some changes that need to be made to the website and we will look to do these over the coming months.

Preparation of this accessibility statement

This statement was prepared on 14th December 2022. It was last reviewed on 14th December 2022.

A full audit is underway and is being carried out by a trusted agency.

We will test:

We will publish our full audit here once it has been completed.