About Us

Quality

We go beyond expectations to provide a quality framework that supports our vision to be at the forefront of care and support. This helps us to drive innovations that enable to people we support to live lives full of choices and opportunities.

Our Structure

Our governance structure enables learning and action across all levels of our organisation.

In England, we’re inspected by The Care Quality Commission (CQC) and for Fieldbay in Wales, the Care Inspectorate Wales (CIW). This allows us to provide nursing, residential and personal care.

We set our own high standards to deliver consistent and reliable quality within our quality framework.

We set our own high standards to deliver consistent and reliable quality within our quality framework.

Our Quality Ethos

Quality is everyone’s responsibility, and we all play a part in creating experiences every day. Everyone is empowered to challenge anything they wouldn’t accept for themselves or a loved one – the standard we walk past is the standard we are willing to accept.


Our quality ethos is being consistent and reliable. Together we deliver quality outcomes for the people we support. We equip our colleagues – working shoulder to shoulder with them.

Quality Tools and Processes

Across our group, we use Nourish. This digital tool allows us to plan care in a way that works for our colleagues and the people we support.

The system captures referral, assessment, transition planning, risk management, support planning and quality monitoring – all within one system.

In turn, this allows us to see a person’s journey, we can celebrate their achievements and quickly identify ways to do things better. We can make all our plans for their future in real time.

What’s more, the people we support act as ‘experts by experience’ to help us drive continuous improvement.

Nourish will allow us to capture referral, assessment, transition planning, risk management, support planning, and quality monitoring within one system.

Quality Tools and Processes

Co-Production

We’re really proud of our work around co-production – you can find out more about what this looks like across ivolve here.

Find Out More