Florence House Earns “Good” CQC Rating

We’re thrilled to share the exciting news that Florence House has been awarded a “Good” rating in our latest CQC inspection! This recognition is a reflection of the exceptional care and dedication our team provides to adults with learning disabilities, autism, and complex needs.

We are thrilled to announce that Florence House has received a “Good” rating in its latest Care Quality Commission (CQC) inspection. This recognition is a testament to the dedication of our colleagues, who provide exceptional support to people with learning disabilities, autism, and complex needs. The inspection praised Florence House across five key areas: safety, effectiveness, caring, responsiveness, and leadership.

The report highlighted the significant positive impact of our colleagues, noting their proactive engagement and unwavering commitment to safeguarding. Our colleagues’ dedication to personalised care, which prioritises the well-being and unique needs of each individual, was central to the praise. Families and professionals provided overwhelmingly positive feedback, affirming that individuals at Florence House feel safe, respected, and included in decisions about their care, fostering a sense of autonomy and empowerment.

The CQC further commended our efforts in reducing incidents, managing medicines effectively, and maintaining robust, adaptable care plans. Regular audits and team meetings ensure a responsive and well-led service, creating a supportive environment where individuals can flourish. The strong sense of community at Florence House, combined with activities promoting independence and inclusion, was another key strength highlighted in the report.

Florence House: Transforming Lives

Situated in Blackburn, Florence House offers specialist residential care for people with learning disabilities, dual diagnoses, and complex needs. Our dedicated team of over 40 experienced colleagues provides 24-hour support in a welcoming and inclusive environment. With 13 bedrooms, communal areas, and a large garden, Florence House fosters personal growth and comfort for its residents.

We focus on developing independent living skills through the use of our shared spaces, such as the kitchen and utility room, and offer a range of meaningful activities, from recreational outings to educational projects. Located just minutes from Blackburn town centre, Florence House benefits from excellent transport links, allowing residents easy access to the wider community.

Strive: Empowering People to Flourish

At ivolve, our Strive model of care underpins the person-centred approach at Florence House. Strive is designed to not only address immediate care needs but also promote long-term growth, independence, and well-being. People are supported in exploring their interests, achieving personal goals, and developing life skills through a blend of structured activities and everyday experiences.

This approach has led to a calmer, more positive environment, reducing stress and anxiety for residents while promoting safety and dignity. The Strive model fosters respect, choice, and independence, helping individuals at Florence House lead fulfilling lives. By embracing this proactive, preventative approach, Florence House continues to set itself apart as a leader in exceptional, transformative care.

When thousands of colleagues across ivolve took part in this year’s annual colleague survey, they weren’t just sharing feedback about their workplace. They were helping support something much bigger.

Thanks to record participation in our annual colleague survey fundraising initiative, we’ve proudly donated funds to both Alzheimer’s Society and Cancer Research UK, turning colleague feedback into meaningful support for two charities that touch the lives of millions of people across the UK.

The donations were formally presented during a special cheque presentation event attended by representatives from both charities, celebrating the collective impact that can be achieved when people come together with a shared purpose.

At ivolve, listening to colleagues isn’t simply something we do once a year. It’s part of how we shape our culture, improve experiences and create a workplace where people feel valued, heard and empowered to make a difference.

This year, however, the survey delivered something even more powerful. For every completed survey response, we pledged to donate £1 to charity, giving colleagues not only the opportunity to share their views but also a direct say in where the money would go.

The result was our highest ever level of survey engagement, with thousands of colleagues from across our nursing, residential care and supported living homes in England and Wales taking part.

Together, those individual responses created a collective contribution that will now help support people affected by dementia and fund life-saving cancer research.

How Colleague Survey Fundraising Made a Difference

At ivolve, we believe that every voice matters. Our colleague survey plays a vital role in helping us shape the future of our organisation.

The insights colleagues share influence decisions, improvements and priorities across the business, helping us continue building an environment where people can do their best work while delivering meaningful care to the people we support. The colleague survey fundraising initiative was designed to reinforce that belief.

By linking survey participation directly to charitable giving, colleagues could see first-hand how sharing their views could make a difference beyond their own workplace.

The response exceeded expectations. Thousands of colleagues took the time to provide feedback, demonstrating not only their commitment to improving ivolve but also their desire to support causes that matter deeply to them.

When it came to selecting the charity, colleagues were invited to vote for the cause they wanted the donation to support. The result was incredibly close, so rather than selecting a single winner, we chose to split the funds between the two charities that received the highest number of votes: Alzheimer’s Society and Cancer Research UK.

The decision ensured that both charities would benefit from the generosity and engagement of colleagues across the organisation. It’s a simple idea, but one that reflects something important about our culture.

We know that meaningful change often starts with small actions. Completing a survey may seem like a small act on its own, but when thousands of people come together, those actions can create a powerful impact.

That principle sits at the heart of our employee value proposition and the culture we’ve worked hard to build. It’s also one of the reasons ivolve has been recognised as one of the UK’s Best Places to Work by The Sunday Times for three consecutive years. We know that when colleagues feel listened to, valued and involved in shaping the future, everyone benefits.

"We simply can't reach those who need us without support from incredible fundraisers like ivolve Care & Support."​

Jodie Jarecki,
Regional Fundraiser – Alzheimer’s Society

Supporting Causes Close to Colleagues’ Hearts

The charities selected by colleagues represent causes that affect countless families, communities and colleagues across the UK.

Alzheimer’s Society works tirelessly to support people living with dementia, fund groundbreaking research and campaign for change.

Speaking following the cheque presentation, Jodie Jarecki, Regional Fundraiser for the East Midlands at Alzheimer’s Society, highlighted the difference the donation will make.

“We are so grateful that ivolve Care & Support chose to support Alzheimer’s Society.  We provide vital support to people living with dementia, funds groundbreaking research and campaigns to make dementia the priority it should be. It will take a society to beat dementia.”

She continued, “There are around a million people living with dementia in the UK including 14,006 in Derbyshire. We all have a role to play in ending the devastation dementia causes. We simply can’t reach everyone who needs us without the continued support of our incredible fundraisers like colleagues at ivolve Care & Support.”

"Thank you so much for choosing to support Cancer Research UK. Every penny raised goes towards vital life-saving research."

Joyce Clifford,
Alfreton Representative – Cancer Research UK

The donation will help Alzheimer’s Society continue providing vital support services while funding research aimed at improving lives and finding solutions for future generations.

Cancer Research UK, meanwhile, remains the world’s leading cancer charity dedicated to saving and improving lives through research, influence and information.

Representing the charity at the presentation event was Joyce Clifford, Chairman of the Alfreton and District Committee for Cancer Research UK.

Reflecting on the occasion, she said: “A lovely morning to celebrate, and so well organised. Thank you so much for choosing to support Cancer Research UK. Every penny raised goes towards vital life-saving research.”

This is why initiatives like this matter. Behind every donation is the potential for hope. Hope for better treatments. Hope for greater understanding. Hope for brighter futures for individuals and families facing some of life’s toughest challenges. And we’re proud to be part of that in some small way.

A Workplace Where Feedback Matters

The success of our colleague survey charity donation initiative is a reflection of the culture we continue to build.

Across our organisation, we support more than 1,150 adults with learning disabilities, autism, mental health needs and complex support needs through more than 185 homes and support services across England and Wales.

Delivering high-quality support starts with having engaged, motivated and valued colleagues. That’s why listening matters.

Every year, our colleague survey helps us better understand what’s working, where we can improve and how we can continue making ivolve a great place to work. The feedback we receive directly informs actions, priorities and improvements across the organisation.

Divisional Head of People for England, Keeley Denman, believes this year’s initiative demonstrates the power of collective action. “The response from our colleagues demonstrates their shared commitment to making a difference and shows that small individual actions – such as completing a survey – can come together to create a significant collective impact.

“The success of our colleague survey fundraising initiative reflects the culture we continue to build, while also reinforcing our commitment to giving back. Our annual survey remains a key part of how we gather insight and shape our future and we have been delighted it has further benefitted not one, but two charities close to the hearts of our colleagues.”

That commitment to listening has helped shape a culture where colleagues feel able to speak up, share ideas and influence positive change. We’ve recently been recognised as one of The Sunday Times Best Places to Work for the third consecutive year, reflecting the experiences and feedback of colleagues across the organisation. While awards are never the goal, they provide a valuable reminder that listening to colleagues and acting on what they tell us makes a real difference.

Whether it’s supporting people to achieve personal goals, volunteering within local communities, raising money for important causes or sharing ideas that help improve our organisation, our colleagues consistently demonstrate the values that make ivolve special.

"The success of our colleague survey reflects the culture we continue to build, while also reinforcing our commitment to giving back"

Keeley Denman
Divisional Head of People for England at ivolve

Small Actions, Lasting Impact

The cheque presentation marked the end of one fundraising initiative, but it also highlighted something much bigger.

When people feel heard, they engage. When they engage, they contribute. And when thousands of people contribute together, remarkable things can happen.

What began as colleague survey fundraising became an opportunity to support two incredible charities, fund important work and demonstrate the positive impact that colleague voices can have both within and beyond the workplace.

At ivolve, we’re incredibly proud of every colleague who took the time to complete the survey, cast their vote and help make these donations possible. Their feedback will continue helping us shape the future of ivolve.

Their participation has already helped make a difference to two charities doing extraordinary work. As we begin reviewing this year’s feedback, we’ll continue using those insights to strengthen our culture, improve colleague experience and ensure ivolve remains a place where people can thrive.

Because when colleagues feel heard, supported and empowered, positive things happen – for our teams, for the people we support and, as this initiative has shown, for the wider communities around us too.

Looking for a workplace where your voice matters?

At ivolve, colleague feedback helps shape decisions, drive improvements and create positive change. Explore our latest opportunities and discover how you can build a meaningful career with us.

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